Technicians frequently run across issues while working on-site, in the outdoors, or in remote areas that are outside the scope of their duties or their capacity to solve. Nonetheless, they are expected to fix problems as soon as possible and make sure that the production of the part, the testing of the line, and the shipping of the inventory are not interrupted. What should technicians do in such a situation? Who do they approach?

The goal of Remote Assist is to solve this problem that technicians face on a daily basis all over the world. With the aid of Augmented Reality technology, technicians can communicate with remote specialists using a mobile or desktop device and work together in real-time to troubleshoot and resolve issues.

The Function of Remote Assist

Remote Assist helps technicians who strive to tackle crucial issues on the ground find solutions more quickly by interacting with specialists remotely. Technicians diagnose problems in context using Microsoft HoloLens, AR-enabled Android apps, or ARKit-enabled iOS devices. They can demonstrate the problem in question to the professional using a mixture of video chat, comments, and high-resolution pictures, as well as work on problems together.

Remote assist helps technicians find problems that might have been impossible to identify otherwise in locations that are difficult to access or have physical access restrictions. The system enables rapid and easy access to information since it lets technicians use the gadgets they are most comfortable with, such as computers or mobiles.

Using remote assistance, technicians can:

● Receive a complete guide to the issue at hand while collaborating and working side by side with professionals in a faraway location.

● Get the assistance they require right away by instantly sharing their current view with specialists.

● Bring diagrams and schematics for Field Service and other apps that represent crucial customer orders into view.

● Reduce the expense of physical inspections by combining video, images, and comments for smooth troubleshooting.

● Diagnose problems in real time, fix parts using professional assistance, and work quickly and confidently.

● To maintain concentration on the task at hand and then use their hands to resolve the problem, users can pull crucial factual information through a head-on display.

What Functions Does Remote Assistance Provide?

When faced with urgent problems, technicians require immediate assistance and guidance to overcome their obstacles. Several functions are available to such technicians through Remote Assist, including:

Make Video Calls

Remote Assist enables technicians who require instant remote assistance to make video calls to subject matter experts who can help them with their problems. This enables specialists to quickly diagnose the issue and recommend a solution based on their knowledge.

Take and Annotate Pictures

Technicians can thoroughly check a specific region or resource in the surroundings to look at or alter thanks to the annotation functionality in Remote Assist. Annotations can indeed be added and shared during a video chat by both technicians and experts, and they are an excellent tool for situations with poor connectivity.

Messages Can Be Sent Through Text Chat

Using the Remote Help smartphone app, technicians may also receive and send messages for any difficulty they are having. When necessary, experts can respond with a workaround or alternative.

Operate in Low Bandwidth Situations

Technicians may have difficulty troubleshooting and addressing issues in real-time when there is little bandwidth. Also with bad connectivity, technicians may communicate with distant specialists to discuss, diagnose, and fix problems with Remote Assist. Instead of sending a live video feed, the system prompts technicians to exchange images with specialists when it identifies a weak network.

Integrate Remote Assist in Field Service

Moreover, technicians have the choice to combine Remote Assist Field Service with their smartphone app for Remote Assist. By launching the Remote Assist smartphone app using their Field Service mobile, technicians can have call log data instantly added to the Field Customer Service order as soon as the Remote Assist smartphone contract is ended.

Conclusion

Meanwhile, if you are looking for a technologically professional team to avail remote assist simulator, contact Simulanis, India’s top AR, VR, MR, and Remote Assist company.